Free domestic shipping for all orders over $45!

Customer Service


Order Information

We strive to get orders shipped as quickly as possible.  But please note, order processing may take up to 2 business days.  Delays beyond 2 business days will be communicated to the email address provided with the order.  

Shipping

We realize it's important to keep shipping as simple and affordable as possible. We offer free domestic shipping on all orders over $45.  Otherwise, shipping is calculated at checkout and ranges from $2.00 - 4.00+ depending on the destination.  We use USPS First Class Package service so there is a tracking number and a domestic delivery time of 2 - 3 business days once shipped.  Orders received after 5pm EST are processed on the following business day.

Please note:  shipping charges are not refundable if items are returned.  Additionally, buyers are responsible for return shipping when returning items.  All returns should be shipped with a tracking number.

Returns

We have a 30 day return policy. We are unable to offer refunds if more than 30 days have gone by since your purchase.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  If you have created an account with Fan Sparkle, we will be able to confirm your order through the site.

You will receive specific shipping instructions for returns when required. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is shipped without a tracking number.

Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 3 business days to process returns. 

Please note that refunds can only be sent to the original payment method.  If you no longer have access to that payment method, please contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Late or missing refunds
If you haven’t received a refund, first check your bank account and/or credit card provider. There is often a 3 - 4 day time frame for returns to be posted to your financial institution.  If you still don't see your return posted, please contact us at info@fansparkle.com.

Clearance items
Clearance items are final sale and cannot be refunded. These items will be clearly marked throughout the site.

Exchanges
We quality control our products and inspect every item before shipping. However, we will replace items if they are defective or damaged. We must be notified within 2 days of receiving shipment that an item has been received as defective or damaged. If you need to exchange it for the same item, send us an email at info@fansparkle.com.

Pre-Orders

Pre-orders provide a way to purchase incoming inventory ahead of the crowd.  It's also a way to allow shoppers to purchase more of an item than we may have in stock.  All pre-orders are shipped ASAP.  We will email the address used at checkout to keep you up to date on when we anticipate order processing and shipping to be complete. 

Requesting a School

We frequently add products to the site so if you don't see your desired school listed or want an existing item with a different collegiate logo, please contact us.  We will try our best to get what you are looking for.